SUPPORT & FAQ

Easy & Stress-Free Ordering Experience

  • Add products to the cart and submit an RFQ, or contact our sales rep to specify the units and order quantity with any customization you need.
  • We will get in touch with you to find out the best shipping option and give a corresponding shipping quote.
  • We will send you an invoice for you to confirm. A 50% deposit is required to start.
  • For custom designed units, we will make a digital rendering for your approval before moving on to the manufacture process.
  • When the manufacture is done, we will set up the inflatables and take photos and videos of them for your final approval.
  • We will arrange shipping. The balance payment is required.
  • Now your order is on the way and we will provide you with the necessary documents for the import process.

Our inflatable products are made by industry leading 18oz (0.55mm) PVC coated vinyl. Our materials are flame retardant, water resistant, lead free and UV protected to withstand up to 120 degrees in temperature. The materials have passed BS5852 certification for the UK, and are compliant with ASTM requirements in the USA, and Australian safety standards AS3533. More specific details about our materials are available upon request. All our inflatable games are at least double stitched and quadruple stitched where required for strength and durability.

For more quality details, click here.

In this Owner’s Manual, you will learn:

  • Things to do upon arrival / Inspection
  • Safety Rules and Guidelines
  • Site Layout
  • Set-Up Procedures
  • General Operating Procedures
  • Care and Cleaning of Inflatable Games
  • Deflation and Packing Instructions
  • How to repair Inflatable Games

Our commercial inflatables can last over 5 years and we offer 2 years warranty. Continue reading our Warranty Services.

How long will my order take to arrive?

For an order of several inflatable units, the production time is generally 15 – 30 business days. Ocean freight usually takes around 20 – 40 days depending on your location. Taking into account the time for payment processing, shipment booking, customs clearance, etc, it can take a total of 3 months, or even longer.

How can I deal with shipping and customs clearance?

The most common and cheapest shipping method for inflatables is ocean freight. You can have us arrange delivery to your seaport (CIF), or to your doorstep (DDP). You can also use your own freight forwarder to pick up from our seaport (FOB), or from our warehouse (EXW). As to customs clearance, you can either use the freight forwarder’s services, or get another customs broker to handle that for you.

How much will the total shipping and import fees be?

Under DDP term, all shipping and import fees are covered in our shipping quote.
Under CIF term, our shipping quote only covers the costs of delivery to your seaport, and you will need to pay the destination fees and customs duties upon arrival of your order. These fees may add up to hundreds or over a thousand of US $ depending on your order value and package volume.
And under FOB or EXW term, you need to get the shipping quote from your freight forwarder.

What payment methods do you accept? What is the payment term?

We usually work with direct wire transfer via debit card or credit card. For more payment options, contact us for availability. The payment term is 50% deposit before production, and balance before shipping. If your order is less than US $3000, you may want to pay in full before production to save some transaction fee.

Can you change the theme, size/style, color or artwork of the original design?

Yes, and OEM is accepted. Just tell us your requirements. We are here to fulfill your inflatable needs.

What accessories will the inflatables come with?

Each inflatable unit comes with a storage bag, CE/UL/GS approved air blower(s) and a patch kit.

kuoye banner opt